Join us to elevate your practice and make a meaningful difference in the lives of families!
Registration Opens July 6th
Research has consistently shown that Wraparound care coordination can help keep youth with the most complex needs “at home, in school, and out of trouble,” while also reducing strain on caregivers, and reducing costs from out of home placements; but what does care coordination look like for families of children and youth with less intensive needs (NWI, 2024)? “Tiered” systems of care integrating the FOCUS model means that quality care coordination is right-sized to the diverse needs of families.
Join us for this unique three-part webinar series designed to introduce and deepen your understanding and application of FOCUS, an intermediate care coordination model developed by the Innovations Institute at UConn. Through interactive discussions and practical skill-building, participants will enhance their ability to effectively partner with families, coordinate care, and track meaningful outcomes.
While participants are not required to attend all three trainings, we strongly encourage you to register for Webinar 1 to set a foundation for the subsequent webinars.
Webinar 1: Setting the Stage – Understanding Tiered Care Coordination
Thursday, October 9, 2025
9 am – 12 pm EST
3 CECs
Begin this journey with a comprehensive overview of tiered care coordination and how FOCUS fits within a continuum of care. This session outlines core principles, clarifies when and why intermediate-level care coordination is beneficial, and prepares participants for a deeper exploration of specific FOCUS practices. Attendees leave with a clear understanding of how structured care coordination supports improved outcomes for youth and their families.
Learning Objectives for Session 1
- Define tiered care coordination and explain how the FOCUS model fits within a continuum of care.
- Identify key principles of intermediate-level care coordination and its role in improving outcomes for youth and their families.
- Analyze common challenges in care coordination and explore strategies to implement a structured, tiered approach effectively.
Webinar 2: Skill-Building in Uncovering Family Narratives
Thursday, October 23, 2025
9 am – 12 pm EST
3 CECs
This second webinar takes an insightful approach to the art of uncovering family narratives. Participants explore new perspectives and actionable strategies to genuinely connect with families, move beyond surface-level conversations, and discover meaningful insights to guide care coordination. This session focuses on deep listening, curiosity-driven questioning, and trust-building, ensuring practitioners are deeply understanding and truly capturing the heart of the family’s experience.
Learning Objectives for Session 2
- Apply deep listening and curiosity-driven questioning techniques to uncover meaningful family narratives.
- Demonstrate strategies to build trust and strengthen engagement with families in care coordination.
- Develop approaches to translate family stories into actionable care coordination plans that reflect their strengths, needs, and goals.
Webinar 3: Outcomes Monitoring and Continuous Quality Improvement
Thursday, November 6, 2025
9 am – 12 pm EST
3 CECs
In the final webinar of this three-part series, participants explore outcomes-monitoring strategies integral to the FOCUS model. This session provides tools and techniques for tracking progress, analyzing data, and using findings to inform continuous quality improvement efforts. Attendees practice aligning family-centered goals with measurable outcomes, ensuring their care coordination efforts consistently enhance the well-being of youth and families.
Learning Objectives for Session 3
- Use outcome-monitoring tools to assess whether plans of care remain relevant and responsive to the evolving needs of each family.
- Analyze data and family feedback to identify when and how care coordination strategies need to be adjusted for greater effectiveness.
- Implement continuous quality improvement practices to ensure care plans are dynamic, family-centered, and aligned with meaningful outcomes.